Customer Service ＠ ハノイ - Spohalo Probiotics

Job Brief: Are you a fresh graduate who is looking for an opportunity to develop a career in work that brings challenges and makes a difference, within a flexible and supportive environment? Our enthusiastic and dynamic Sales and customer service team now opens a new position for youth candidates who are capable and share the same interests.

This role is challenging as the company is growing rapidly while maintaining key-value drives, which are efficient operation, effective products, and highly-satisfied customer experience.

Position: Sales and Customer Service Staff

Location: 4th Floor, N01-T4 Building, Diplomatic Corp. Township, Do Nhuan str., Bac Tu Liem dist., Hanoi.

Base Salary and bonus: 10 million VND + minimum 3 million VND

Other Benefits: As per the company’s policy.

Employment type: Full time

Job Industry: Biotechnology / Customer Service

Job duties & responsibility

● After training, possess a strong understanding of the nature of products, customer service operation, and social network.

● Promptly engage in customer queries and effectively address their issues/requests.
● Follow up customers’ experience after-sales.
● Monitor daily customers’ comments, feedback on social platforms.
● Report daily sales orders from the marketplace platform.
● Ensure the highest levels of customer satisfaction are maintained all the time.
● Coordinate with other team members to resolve customers’ requests and follow up efficiently.
● Prepare content for the digital marketing team.

What we seek:

● English with IELTS ≥Graduated. No experience required.
● A team player who works well with existing members; creative but able to strictly follow guidelines and must be able to work in intensive operation.
● Strong sense of responsibility
● Ability to work flexible hours, late hours for the US market.
● Familiar with Social network

Other requirements:

● Personal Laptop

Contact: Frank Ngo (Inbox for JD or send your CV to )