Custom Operation (Customer Service Specialist) | ホーチミン市 - Dsv Air And Sea

MÔ TẢ CÔNG VIỆC
Customs Operations
• Guide and support all functions (Air, Ocean, Logistics, Energy Solutions, Marketing & Sales as well as
ISPs).
• Liaise with customs authorities.
• Support the functions and business units and monitor their operative tasks to ensure legal compliance
with customs and other regulations.
• Analyze breaches/irregularities, coordinate corrective actions with other functions (e.g. Products or
Legal) and the BUs and take the lead for critical breaches (e.g. withdrawal of business critical
licenses).
• Perform internal reviews of adherence to global and country standards as well as customer SOPs
with regards to customs brokerage and related taxes at BU level.
• Ensure compliance with global and country subcontractor management policies and procedures.

Subcontractor Management
• Ensure that the KPIs are being achieved by the subcontractors
• Work with suppliers to improve their service if KPIs are not being met

Sales Support
• Support Sales, Air, Ocean and Logistics functions in selling Customs Services by providing expert
know-how in sales and tender processes.

YÊU CẦU CÔNG VIỆC
• Knowledge of all relevant customs, foreign trade and respective fiscal- & tax regulations.
• Functional know-how in air / ocean / logistics including overall understanding of business processes
and independencies.
• Understanding of Company strategy and products.
Fluent in English (other languages depending on the location)
• MS Office skills
• Profound knowledge of customs software