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カスタマーケア - 韓国語 - 夜勤 @ ホーチミン市 - Innovature Consulting

23,000,000 - 28,000,000 VND
0 VND

採用情報

採用条件

  • 募集人数:
    3 人
  • 学位:
    中級
  •  職歴:
    から 1 まで 2 年
  • 性別:
    性別問わず
  •  レベル:

仕事内容

導入
Innovature BPO は、北米およびアジア太平洋地域のお客様に、主に財務会計、カスタマーケア、データ分析、画像編集の 4 つのサービス領域で BPO サービスを提供しています。 2024 年に、Innovature BPO は、同社が目指すプロフェッショナルな労働環境と質の高いサービスを構築するというコミットメントを示す「最も働きやすい職場」として認められることを誇りに思います。

プロジェクトの説明:アメリカの顧客向けのヘルスケアに関するプロジェクト。

仕事内容
  • 会員、家族、サービス提供者が福利厚生や医療パッケージを理解できるよう、電話や電子メールでサポートします。
  • 原因を究明し、解決策を説明することでメンバーの問題を解決します。必要に応じて、複雑な問題を管理者にエスカレーションします。
  • サービスを紹介するためのメンバーへの電話に参加する。
  • ポリシーを遵守し、円滑な業務運営のための改善提案を行い、会議や研修に積極的に参加します。 • すべての医療規制を遵守し、機密性を維持します。
  • 情報をシステムに正確に記録します。
  • その他必要に応じて業務を遂行します。

職務要件
  • 韓国語での上手なコミュニケーション
  • 英語での良好なコミュニケーション
  • カスタマーサービスの経験があると有利ですが、必須ではありません。

福祉
  • 競争力のある給与
  • 採用賞与、勤務実績賞与
  • 国際的でプロフェッショナルな労働環境

勤務地:遠隔地

労働時間:
  • このポジションでは米国の顧客と直接やり取りする必要があるため、勤務時間は米国のタイムゾーンに基づいています。
  • 4か月のプロジェクト、延長の可能性あり
  • 月曜日から日曜日の午後 11 時から午前 8 時 (GMT+7) までの勤務シフトで、週 2 日休みです。

開始時期: 2024 年 12 月 16 日
Since 2015, Innovature BPO has excelled in outsourcing Finance, Accounting, Business Intelligence, and Customer Services solutions. We become the key partner with global firms for improving worldwide business processes. Our goal is to create more job opportunities for young people in Vietnam and the Asia-Pacific area, by offering a variety of skills that meet global hiring needs. Visit our website to learn more about working for Innovature BPO: https://innovatureinc.com/ At Innovature, we believe in the power of our employees. That's why we offer an array of benefits and a supportive work environment, ensuring our team members feel valued, supported, and motivated to achieve their goals. Join us to unlock your potential and be part of our incredible success story! 1. We provide the culture of performance and innovation driven - A strong learning and growth-driven culture. - Culture of taking risks to experience and grow - An open culture that spurs creativity, innovation, and inclusivity - English is the primary language spoken in our company - Office spaces with open layouts, a cafeteria, sleeping zones, and modern equipment 2. We focus on personal growth: - A variety of training courses for your career development - Attractive employee awards: Employee of Year, Semi-Annual outstanding employee - Development opportunities: great career path, working with a talented team, approaching newest technologies, and challenging with new projects. 3. We respect and care about our employees: - A competitive monthly salary based on your ability - 13th month Tet bonus & bi-annual performance bonus - Annual salary review - Social insurance and healthcare insurance upon Vietnam Labor Code - PVI insurance package, and annual health check - Diverse activities to foster relationships, including company trips, year-end party, employees’ birthdays - Other allowance from referr [Vietnamese] Since 2015, Innovature BPO has excelled in outsourcing Finance, Accounting, Business Intelligence, and Customer Services solutions. We become the key partner with global firms for improving worldwide business processes. Our goal is to create more job opportunities for young people in Vietnam and the Asia-Pacific area, by offering a variety of skills that meet global hiring needs. Visit our website to learn more about working for Innovature BPO: https://innovatureinc.com/ At Innovature, we believe in the power of our employees. That's why we offer an array of benefits and a supportive work environment, ensuring our team members feel valued, supported, and motivated to achieve their goals. Join us to unlock your potential and be part of our incredible success story! 1. We provide the culture of performance and innovation driven - A strong learning and growth-driven culture. - Culture of taking risks to experience and grow - An open culture that spurs creativity, innovation, and inclusivity - English is the primary language spoken in our company - Office spaces with open layouts, a cafeteria, sleeping zones, and modern equipment 2. We focus on personal growth: - A variety of training courses for your career development - Attractive employee awards: Employee of Year, Semi-Annual outstanding employee - Development opportunities: great career path, working with a talented team, approaching newest technologies, and challenging with new projects. 3. We respect and care about our employees: - A competitive monthly salary based on your ability - 13th month Tet bonus & bi-annual performance bonus - Annual salary review - Social insurance and healthcare insurance upon Vietnam Labor Code - PVI insurance package, and annual health check - Diverse activities to foster relationships, including company trips, year-end party, employees’ birthdays - Other allowance from referr